about us

Service Promise:

We place great importance on product quality and after-sales service, and we promise that we will follow the principles below:

1.Customer-Oriented: Our goal is to add value to your business and contribute to your success.

2.Quick response: 8 hours response time within the Province, and 24 hours in other places in China.

3.Warranty service: quality assurance( repair, exchange, return), and lifetime service.

4.Our after-sales service team is made of technology, production and quality control departments who has taken professional trouble shooting training. The team will quickly respond to service requests from customers all over the world. The Company has also set up the after-sales service network to make sure our customers get the first rate technical service

5.After-sales service (7:30 AM-6:00PM): +86-62803669

6:Manager whole time service line: Mr. Ye: +86-15267772788

After-sales procedure:

1.After receiving the feedback from customers about our products, our After-sales Service Dept. will immediately make investigation and analysis, complete the Quality Info Report Sheet, and submit it to the responsible department who can handle this issue.

3.The responsible department will formulate corrective and preventive solutions which are subject to the verification of related departments.

4.After-sales Service Dept. informs the user about the solutions by email or phone calls.